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Privacy Policy

EFFECTIVE DATE: August 11, 2023

This Privacy Policy outlines how BAALM, LLC ("we," "us," or "our") collects and employs the personal information you provide on our website: (referred to as the "Site"). It also presents your options concerning the use of your personal information and provides guidance on accessing and updating this data.

Unless otherwise defined in this Privacy Policy, terms shall bear the meanings assigned in our Terms of Use.

User Categories

This Privacy Policy pertains to individuals who access the Website, including those who view publicly-available content ("Visitors"), and to customers who have procured our products or subscribed to our services ("Customers").
By utilizing our Site, Visitors affirm their agreement to the terms delineated in this Privacy Policy and the accompanying Terms of Use. Similarly, by effecting a Subscription, each Customer confirms their acceptance of the terms set forth in this Privacy Policy and the accompanying Terms of Use.

Information Compilation

While using our Site, you have the option to voluntarily share information about yourself. We collect this data when you communicate with us through our Site, enroll in our email subscription, or engage with us for any other purpose.
We may gather the following personal information from you:

  • Contact Information: such as your name, email address, mailing address, and phone number
  • Billing Information: including payment card number and billing address
  • Unique Identifiers: such as user name, account number, and password
  • Preferences Information: encompassing product wish lists, order history, marketing preferences, and reminder and notification preferences
  • Survey responses: applicable if you participate in our surveys
  • Message text: relevant if you engage with our chat bots

For certain features and functionalities, accessing services may require you to log in through a social networking site (e.g., Facebook) ("SNS"). In such cases, you authorize the Site to access your information and agree to abide by the SNS's Terms of Use while utilizing the Site. If you are not presently registered as a Site user and you select "Sign up" or "Log in" through a supported SNS, you will be prompted to input your SNS credentials and subsequently given the option to create a Site account. In this scenario, we may obtain information from the SNS to facilitate the account creation process and display relevant content from your SNS acquaintances. Information collected from your SNS account is subject to the privacy settings established with that SNS; therefore, please consult the SNS's privacy and data practices.

Additionally, we collect data concerning your interactions with us and our Site, including IP address, visit time and date, browser type, referring/exit pages, operating system, and other information obtained through cookies and similar technologies.

Information Utilization

We may employ your information for lawful purposes, including the following:

  • Fulfillment of orders
  • Service provision
  • Transmission of order confirmations or verification of orders
  • Personalized product recommendations
  • Delivery of requested product or service information
  • Communication of product updates and warranty details
  • Response to customer service inquiries or requests
  • Management of your account
  • Distribution of newsletters and marketing communications
  • Resolution of your queries and concerns
  • Enhancement of our Site, services, and marketing endeavors
  • Conducting research and analysis
  • Presentation of content based on your interests
  • System administration and troubleshooting
  • Compliance with legal requirements and maintenance of Site security

Information Sharing

We share your personal information as elucidated in this Privacy Policy. We do not vend your personal information to third parties, nor do we authorize third parties to collect personal information of our customers or visitors for their own use.

We may divulge your personal information to companies rendering services that facilitate our business operations, such as processing your order, arranging shipment, or delivering customer service. These companies are exclusively authorized to utilize your personal information as necessary to furnish these services to us.

We may share collected information with other parties, including:

◦ Third-party vendors processing data on our behalf, such as payment processors, customer service providers, shipment vendors, and email service providers
◦ As part of a corporate sale, merger, acquisition, or asset transfer, including bankruptcy proceedings
◦ In response to a subpoena, court order, governmental inquiry, legal process, or as required by law to protect our rights or the rights of third parties
◦ In good faith belief that disclosure is essential to   safeguard our rights, your safety, or the safety of others, or to investigate fraud
◦ With your consent or as disclosed during data collection or sharing
We may also share anonymized or aggregated data without limitations with third parties, including advertising partners.

Third-Party Websites

Our Site may feature links to third-party websites. Upon clicking a link to an external site, you exit our Site and are directed to another site, and a distinct entity may gather personal information or anonymous data from you. We do not exercise control over the privacy practices of those external websites or applications, and they are not covered by this privacy notice. For insight into their data practices, you should review the privacy notices of other websites or applications that you utilize. These links to third-party websites or locations are for your convenience and do not denote our endorsement of said third parties, their content, products, or websites.

Social Networking Sites

Certain services we offer might enable you to post content on Social Networking Sites (SNSs). If you opt for this, we will provide information to the respective SNSs as per your selections. You acknowledge and assume responsibility for your usage of those websites and agree to review the terms of use and privacy policies of the relevant third-party SNS providers. We bear no responsibility or liability for:

  1. the availability or accuracy of such SNSs
  2. the content, products, or services offered or available on such SNSs
  3. your usage of any such SNSs

Additionally, our Site might incorporate integrated SNSs, social media tools, or "plug-ins" offered by third-party entities. Should you use these features on our Site to share personal information or otherwise interact, these third-party companies may amass information about you. They might also use and share such information in line with your account settings, possibly disseminating such information publicly. Your interactions with these third-party firms and use of their features are regulated by their privacy notices. We urge you to peruse the privacy notices of any accounts you establish and use.


Cookies are modest text files that your web browser stores on your computer's hard drive. For instance, we might employ cookies to compile browsing data, monitor your preferences and profile data, and amass general usage and volume statistical information. Rest assured, our cookies do not capture personal or confidential data and do not function as spyware. You have the option to configure your web browser to reject cookies or eliminate cookies from your hard drive.

Web Beacons

Our Site incorporates electronic images referred to as web beacons (sometimes called single-pixel gifs) in conjunction with cookies. These beacons accumulate aggregated statistics, enabling us to assess the usage of our Site and, in some instances, apprise us about opened emails and clicked links in emails. This informs us of the efficacy of our customer communications and marketing campaigns. We collaborate with a third-party provider to gather data on how you and others utilize our Site. For instance, we gain insights into the number of users accessing a specific page and which links are being clicked. Such aggregated data guides us in comprehending and optimizing Site utilization.

SMS/MMS Mobile Messaging Marketing Program

You have the choice to provide your mobile phone number for receiving text message notifications about products, events, tips, or promotions through our SMS Program. By sharing your mobile number, you explicitly agree to receive automated marketing text messages from us. This may involve sharing data with platform providers, phone companies, vendors, and service providers who facilitate message delivery. Distributing text messages is accomplished through third-party mobile network providers. As a result, we cannot control certain factors influencing message delivery. While we do not sell, rent, loan, trade, lease, or profit from any phone numbers or customer information collected through the SMS Program, we retain the right to disclose information in fulfillment of legal requirements, to prevent liability, or protect our rights and property. You undertake to provide accurate, complete, and truthful information when completing online forms or providing information related to the SMS Program. False or misleading details are prohibited. In the event of untrue, inaccurate, or incomplete information, or if you've enrolled in the SMS Program for ulterior motives, we retain the right, at our discretion, to refuse SMS Program access and pursue legal remedies. You also agree to our Messaging Terms and Messaging Privacy Policy. To cease further text marketing communications, simply text STOP to the designated SMS number used by BAALM, LLC, or its third-party service provider.

Digital Advertising & Analytics

We may collaborate with ad networks and other advertising providers ("Advertising Providers") to serve ads on our behalf and for others on non-affiliated platforms. Some of these ads may be tailored to you, reflecting your activities across the Site and other sites or apps over time. This personalized advertising is known as interest-based advertising.We may also work with third parties to gather data on your usage of the Site and other sites or apps over time, unrelated to advertising. BAALM, LLC utilizes Google Analytics and other third-party services to enhance Site performance, undertake analytics, and conduct marketing efforts. For a comprehensive understanding of how Google Analytics collects and uses data when utilizing our Site, kindly review the Google Privacy Policy. To opt out of Google Analytics, please opt-out here.

We rigorously adhere to prevailing industry standards to safeguard the personal information you furnish to us. This commitment extends to both transmission and reception. However, it is important to note that no Internet transmission or electronic storage method is entirely immune to security breaches. As such, we cannot assure absolute security.If you have inquiries pertaining to Site security, please reach out to us at

Your Choices

You reserve the right to discontinue receipt of our newsletter or marketing emails. To halt such communications, you can follow the unsubscribe instructions included in these emails or communicate your decision to us at decisions related to third-party interest-based advertising, please refer to the "Digital Advertising & Analytics" section earlier in this Privacy Policy.Updating Your Information
Feel free to modify any of your personal information within your account by editing your profile on the Site or by sending an email to for Data Deletion

To initiate a data deletion request, kindly email with your complete name and BAALM, LLC account email. Your request will undergo review within 30 days of submission.Privacy Notice Updates
Our Privacy Policy may undergo revisions to mirror modifications in our information practices. In the event of significant changes, we will notify you by email (sent to the email address registered in your account) or through a notice on this Site before the changes take effect. We encourage you to periodically review this policy for the most current insights into our privacy practices.

Contact Information

Should you have inquiries concerning this Privacy Policy, please direct them to us at